Last updated: 14 July 2026
Before you continue: everything on 18December is general information, not professional advice. For decisions about your specific will, medical treatment, superannuation, or finances, please speak to a qualified solicitor, medical practitioner, or financial adviser. We've built this to help you navigate and understand, not to replace the people who should be in your corner.
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These Terms of Service govern your access to and use of the 18December platform at 18december.com.au (the “Platform”). By accessing or using the Platform, you agree to these Terms. If you do not agree, please do not use the Platform.
18December is a platform operated by 18December Pty Ltd (ACN 699 023 464), Victoria, Australia. The Platform provides general guidance and information to assist people navigating terminal illness, death, and estate management. It does not provide professional medical, legal, or financial services.
This Platform is intended for use by adults aged 18 and over. Some content is specific to Victorian law; other content applies nationally. Users outside Australia should be aware that information may not apply to their jurisdiction.
By using this Platform, you represent that you are at least 18 years of age and have the legal capacity to enter into a binding agreement.
All content on 18December is provided for general informational and educational purposes only. It does not constitute, and should not be relied upon as:
You should always seek independent professional advice from a qualified medical practitioner, solicitor, or financial adviser for your specific circumstances. Laws governing wills, estates, advance care directives, and end-of-life decisions vary between Australian states and territories.
Some features help you keep track of tasks, such as the notification tracker, which records the organisations and people you need to tell about a death and how far along each one is. These are organisation tools for your own use. We do not contact any organisation or person on your behalf, lodge or submit anything for you, or assess, confirm, or advise on any entitlement, benefit, or payment. Acting on the tasks you record remains yours to do, with professional advice where you need it.
To access paid features, you must create an account. When doing so, provide accurate and complete information and keep it up to date. You are responsible for maintaining the confidentiality of your password and for all activity that occurs under your account.
Please notify us immediately at hello@18december.com.au if you become aware of any unauthorised access to your account. We are not liable for loss resulting from unauthorised use of your account where you have not complied with these security obligations.
We use Clerk to manage authentication. You may use third-party sign-in providers (such as Google) where offered.
You may use 18December to support someone else (the Person), and you can tell us this when you set up or manage your account. If you do, some of the information you record, most of all in the medication diary, will be the Person’s information rather than your own.
When you first record the Person’s information, we ask you to confirm that you have the authority to do so, and to tell us the basis for it: that the Person has given you permission, that you act under an enduring power of attorney or guardianship, or that the Person cannot make this decision and you are their substitute decision-maker. You must not record another person’s information without one of these bases. Where the Person is able to, they should know you are keeping this information for them.
You are responsible for the accuracy of the information you record and for having the authority you confirm. The Person has rights over their own information, as described in our Privacy Policy, and we may act on a request from the Person directly.
Information you record as the Person’s is kept separate from your own. It is not passed on to a legacy contact, an executor, or anyone you invite into your circle. Only the items that are your own are shared onward. You can see and change whose information each item is at any time from your account. Marking an item as your own so that it can be released is a statement by you that this is accurate.
You may invite other people into your account (your circle) and choose what each of them can see. You decide, for each person, which areas of your account they can access, and you can change or remove that access at any time.
Giving someone access is a permission within 18December only. It is not legal authority. It is not a power of attorney, enduring guardianship, next-of-kin standing, or executor appointment, and it does not override your will or give anyone authority over your money, your medical decisions, or your estate. You are responsible for who you invite and what you choose to share with them.
If you choose to let someone keep access after your death, that is a permission to continue using the account only. It confers no rights over your estate, which is governed by your will and the law.
Everyone you invite into your circle accesses your account through their own free 18December account and sign-in. There is no way to view the areas you share without an account, so the people who can see your information are always identified and signed in, and you can change or remove any person’s access at any time. You remain responsible for who you invite and what you choose to share with them.
Certain features of the Platform (including checklist progress saving, the document vault, medication diary, pending tests tracker, last wishes record, the notification tracker, and inviting your circle) require a paid subscription or a Journey Pass.
Subscriptions are billed monthly in advance. Your subscription renews automatically each month unless cancelled.
As an alternative to the monthly subscription, you may buy a Journey Pass: a single, one-off payment that gives you and your circle access for 12 months. The Journey Pass does not renew and will never charge you automatically. We will send a gentle reminder before it ends, and if you wish to continue you may choose to buy a new pass. It includes the same features as the monthly subscription, including inviting your circle.
Current pricing is shown on our Pricing page. All prices are in Australian dollars (AUD) and include GST. A tax invoice is available from your account settings.
Payments are processed securely by Stripe. By subscribing, you agree to Stripe's terms. We do not store your full card details.
We may change subscription fees with 30 days' prior written notice by email. Your continued use of the Platform after the notice period constitutes acceptance of the new fee. If you do not accept the new fee, you may cancel before it takes effect.
If a payment fails, we will notify you by email. If payment remains unsuccessful after 7 days, we may suspend your access to paid features. We will not delete your data during a payment suspension period of up to 30 days.
We may use automated processes, always with human oversight, to retry a failed payment before suspending your access, to switch your plan with correct proration when you ask us to, or to pause your billing if we grant a hardship request. These processes never charge you beyond the fees disclosed to you, and you are never charged for time after you wind down your account. They do not limit your rights under the Australian Consumer Law.
You may cancel your subscription at any time from your account settings, with no phone call required and no cancellation fee. Cancellation takes effect at the end of your current billing period, and you retain access to paid features until then.
After your access ends (at the close of your final billing period), your account and data (including vault documents, checklist progress, medication diary entries, pending tests records, account register entries, and last wishes) are retained for 30 days. During this window, you can download your documents and print your records. After 30 days, your data is permanently and irreversibly deleted.
To cancel, go to Account Settings or contact us at hello@18december.com.au.
The Journey Pass does not need to be cancelled. Because it does not renew, it simply ends on its expiry date with no further charge. After it ends, your account and data are retained for 12 months before deletion, giving you time to return and giving your family or legacy contact time to act if needed. You can start a new pass at any time during that period to keep your access.
If the person you are supporting dies, you can wind your account down yourself from your account settings (see Section 7). On a monthly subscription this stops your billing straight away, rather than at the end of the billing period, so you are not charged again. However you wind down, your account is not placed on the 30-day deletion timeline described above. It is kept so that you, and where relevant a legacy contact or executor, can still reach your documents and the guidance for after a death. How long it is kept is set out in our Privacy Policy.
Our Services come with guarantees under the Australian Consumer Law that cannot be excluded. For full details of your refund rights, see our Refund Policy.
If you hold a Journey Pass and the person it was supporting dies during the 12-month period, you can end your pass yourself from your account and have the unused portion refunded to your original payment method. You do not need to contact us or send us anything. Ending the pass this way closes your active membership and stands down the caregiving tools and reminders, while your documents and the guidance for after a death and for settling the estate remain available to you. This is in addition to your rights under the Australian Consumer Law.
If you are on a monthly subscription rather than a Journey Pass, you can do the same thing from your account. Ending it this way stops your billing immediately, so you are not charged again. A monthly subscription is paid month to month, so there is no prepaid balance to refund, but you are never charged for any time after you wind down. Your documents, and the guidance for after a death and for settling the estate, remain available to you. This is in addition to your rights under the Australian Consumer Law.
You do not have to do anything. A Journey Pass is one-off and never renews, so if you take no action it simply runs to its end date and stops, with no further charge. The refund is there if you want it, from your account, whenever you are ready.
If you change your mind within 7 days of buying a Journey Pass, you can cancel it yourself from your account for a full refund. See our Refund Policy for details.
Paid subscribers may upload and store documents in a secure vault.
You retain full ownership of all documents you upload. We do not claim any rights to your content.
You may upload personal documents relevant to end-of-life planning: wills, advance care directives, powers of attorney, insurance policies, and personal correspondence. You must not upload content that is illegal, harmful, or infringes the intellectual property rights of others.
Documents you upload to your vault do not gain legal validity by virtue of being stored on the platform. A will uploaded to your vault is not a valid will unless it meets the formal execution requirements of your jurisdiction (which may include witnesses and a signature page). An advance care directive is not registered with any health authority by being uploaded here. A power of attorney uploaded to your vault is not activated by that upload. If you require legally valid documents or registered instruments, you must engage a qualified solicitor and follow the applicable formal requirements. 18December is not responsible for the legal validity, currency, or enforceability of any document you upload.
We take reasonable steps to maintain the security and availability of your vault documents, including encrypted storage. However, to the maximum extent permitted by law, we are not liable for loss or corruption of vault documents arising from events outside our reasonable control. We strongly recommend you maintain independent copies of all critical documents.
We do not access the content of your vault documents except where necessary to provide technical support at your explicit request, or as required by law.
Paid subscribers may choose to share specific vault documents with a nominated person while the subscriber is alive. This is a voluntary feature and is entirely controlled by the subscriber.
Access is granted via a secure link sent to the nominated person's email address. That link is the access mechanism. You are responsible for nominating only people you trust with this access. You are also responsible for withdrawing access promptly if you believe the link has been forwarded, the nominated person's email account has been compromised, or you no longer wish to share your documents.
18December is not liable for any loss, harm, or unauthorised disclosure arising from the misuse of a link that you have authorised to be sent. If you believe your nominated person's link has been compromised, withdraw access immediately from your account settings.
Being nominated as a nominated person does not give the nominated person any legal authority over your affairs, estate, or medical decisions. It is not equivalent to a power of attorney, enduring guardianship, or executor appointment. Access is read-only.
See Section 6 for the 30-day download window and deletion timeline.
Paid subscribers may build an account register, a structured record of their financial accounts, institutions, and important contacts intended to assist the people they leave behind after their death.
You retain full ownership of all information you record in your account register. We do not claim any rights to your register entries.
The account register is designed to record institution names, account or reference numbers, contact phone numbers and email addresses, and brief notes about each account. It is not a password manager. You must not record passwords, PINs, or authentication credentials of any kind in your account register.
By recording information in the account register, you consent to our storing that information for the purpose of providing the platform features described, including legacy contact access as set out in our Privacy Policy.
Your nominated legacy contact will have read-only access to your account register after your death, as described in the Privacy Policy. They can view and print the register but cannot modify or delete entries. A legacy contact, executor, or nominated person only ever receives the items that are your own; anything you recorded as belonging to a person you were supporting is withheld, as set out in Section 4 and our Privacy Policy.
Account register entries are stored in encrypted form in Australia. The same security standards that apply to your document vault apply to your register. We take reasonable steps to protect this information from misuse, loss, and unauthorised access.
If you cancel your subscription, your account register entries are retained for 30 days so you can export or print them. After 30 days, all entries are permanently and irreversibly deleted.
Paid subscribers may record details of medications being administered and pending medical tests in personal record-keeping tools provided on the Platform.
You retain full ownership of all information you record in the medication diary and pending tests tracker.
The medication diary and pending tests tracker are tools for your own personal organisation. They are not a clinical record system, the medical record kept by your treating team, or a registered health service, and they should not be relied upon for clinical, legal, or insurance purposes. The information you enter is still your (or the Person’s) health information, and we protect it as health information in accordance with our Privacy Policy.
18December is not a registered health service. Use of these tools does not create a patient-provider relationship of any kind.
Where you keep this diary on behalf of someone you are supporting, you do so on the basis you confirmed when setting up the diary, as described in Section 4.
Paid subscribers may generate a secure share link for their medication diary. This link gives the recipient read-only access to the subscriber's medication log. The link contains health information. You are responsible for deciding who to share it with and for revoking access promptly if you no longer wish a recipient to have access. To help protect your health information, a share link expires automatically: it switches off if it is not opened for 14 days, and lasts no more than 90 days without you renewing it. You can renew, or switch off, the link at any time from your account settings.
18December is not liable for any loss, harm, or unauthorised disclosure arising from the misuse of a share link you have authorised. If you believe a share link has been forwarded or compromised, revoke it immediately from your account settings.
The medication diary sends reminders shortly before each scheduled dose is due, based on the dosing frequency you set. Reminders are sent by email, or by text message if you have turned on text reminders and confirmed your mobile number. They are delivered via third-party email and SMS providers and across the mobile networks, and their delivery is subject to the availability of that infrastructure. A missed or delayed reminder does not constitute a clinical failure by 18December and does not create any clinical or legal liability on our part. You must not rely on these reminders as a substitute for clinical instruction or your own care routines.
The medication diary includes an informational prompt when three or more breakthrough doses have been logged within a 24-hour period, suggesting that you contact your palliative care team. This prompt is informational only. It is not clinical advice, a clinical assessment, or a medical recommendation of any kind. Always follow the guidance of your specialist team regarding medication management.
See Section 6 for the 30-day download window and deletion timeline.
Paid subscribers may record their personal preferences regarding end-of-life care, funeral arrangements, and related wishes in a structured record provided on the Platform.
You retain full ownership of all information you record in your last wishes and funeral preferences record.
A last wishes record on 18December is a personal expression of your preferences. It is not a will, an advance care directive, an enduring power of attorney, or any other legally binding document. It does not override a valid legal will or any formal legal instrument. If you wish to make legally binding arrangements regarding your end-of-life care or estate, you should engage a qualified solicitor and/or medical practitioner.
Your nominated legacy contact may have access to your last wishes record after your death, as described in the Privacy Policy.
See Section 6 for the 30-day download window and deletion timeline.
If you receive an invitation to become a nominated person on 18December, the following terms apply to your use of the Platform in that capacity.
Your access is read-only. You may view and download documents shared with you but cannot upload, delete, or modify any content. You cannot access the subscriber's account settings, billing information, or any information not explicitly shared with you by the subscriber.
You must keep your access link private. Do not forward it, post it, or share it with anyone. The link is your personal access credential. If you believe it has been compromised, notify us immediately at hello@18december.com.au so that we can work with the subscriber to revoke access.
You must not use the documents or information you access for any purpose other than the purpose for which they were shared with you. Documents shared on 18December often contain sensitive personal, legal, and financial information. You must treat them with the same care you would wish your own private documents to be treated.
Being a nominated person on 18December does not confer any legal authority over the subscriber's affairs, estate, medical decisions, or finances. It is not equivalent to, and should not be construed as, a power of attorney, enduring guardianship, executor appointment, or any other formal legal role. If you need to act in a legal capacity on behalf of the subscriber, you must have a separate legal instrument authorising you to do so.
If the subscriber passes away, you may use your access link to request access to their full account through the legacy access process described on the Platform. That process requires you to confirm that the subscriber has died and to provide supporting documentation. Access to a deceased person's account is subject to our Privacy Policy and these Terms.
You must use the Platform only for lawful purposes and in accordance with these Terms. You must not:
We reserve the right to suspend or terminate accounts that breach this section, at our discretion and without prior notice, and to report serious violations to law enforcement.
The Specialist Directory uses Google Places data to surface nearby professionals. 18December does not endorse, recommend, or verify the qualifications or suitability of any individual or business listed. Inclusion in search results is determined by Google's algorithms, not by 18December. Always independently verify the qualifications and suitability of any professional before engaging their services.
Our IP: all content on this Platform (including text, guides, design, and code) is owned by or licensed to 18December and is protected by Australian copyright law. You may not reproduce, distribute, or commercially use our content without written permission.
Your content: you retain ownership of all documents and content you upload to the vault. By uploading content, you grant us a limited, non-exclusive licence to store and display it solely to provide the Platform services to you. We do not use your uploaded content for any other purpose.
To the maximum extent permitted by Australian law, our total liability to you for any claim arising out of or in connection with the Platform is limited to the amount you paid us in the 12 months preceding the claim.
In no event will we be liable for indirect, incidental, special, or consequential loss, including loss of data, profits, or goodwill, even if we have been advised of the possibility of such losses.
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law.
Our Services come with guarantees under the Competition and Consumer Act 2010 (Cth) that cannot be excluded. If our Services fail to meet a consumer guarantee, you are entitled to a remedy. Our limitation of liability applies only to the extent permitted by the Australian Consumer Law and does not limit any rights you have under that law.
The Platform may contain links to third-party websites, services, or resources. We are not responsible for the content, privacy practices, or reliability of any third-party service. Links do not constitute endorsement.
If you have a complaint or dispute, please contact us first at hello@18december.com.au. We will try to resolve the matter within 30 days. If we cannot, either party may seek resolution through a court of competent jurisdiction in Victoria, Australia.
These Terms are governed by the laws of Victoria, Australia. Any disputes are subject to the jurisdiction of the courts of Victoria.
18December is not a crisis service. If you or someone you know is in immediate danger, call 000. For mental health support, contact Lifeline on 13 11 14 or the Suicide Call Back Service on 1300 659 467.
We may update these Terms from time to time. The “last updated” date at the top of this page shows when they last changed. For minor changes, the updated Terms take effect when posted. If we make a change that materially affects your rights or obligations, we will take reasonable steps to let you know in advance, for example by email or an in-app notice. Your continued use of the Platform after the effective date constitutes acceptance of the updated Terms.
For questions about these Terms, contact us at hello@18december.com.au.