If someone you love had an 18December account, this page will help you understand your options and what to do next. There is no urgency. Take your time.
Some members choose a trusted person as their legacy contact before they die. If that person is you, you may have already received an email from us with a secure access link.
If you did not receive that email, or the link no longer works, write to us at hello@18december.com.au. We will reissue it. You do not need their login details or password.
If you were not formally nominated as a legacy contact and are not acting as the executor of the estate, you can still contact us. Email us at hello@18december.com.au with your name, your relationship to the account holder, and their name and email address if you know them. We will respond within two business days and let you know how we can help.
Executors and administrators who hold a Grant of Probate or Letters of Administration can apply for independent read-only access using the form below. Once we have verified your documentation, we will send you a secure link by email. That link gives you read-only access to the account for 12 months. You will be told the exact expiry date when access is granted.
Executor access covers the material most relevant to estate administration:
Access is strictly read-only. You will not be able to upload, delete, or modify anything. Personal journals and medication records are outside the scope of executor access.
We recommend contacting us first at hello@18december.com.au before starting the application. We can confirm quickly whether the account still exists and whether data is available. This saves you completing a full application if the data has already been removed. We will respond within two business days.
If you are ready to apply now, you will need:
The personal information you provide below is collected solely to verify your identity and your authority to access the account. It is not used for any other purpose. See our Privacy Policy for how it is stored and how long it is retained.
Every application is reviewed manually by a member of our team. We do not make automated decisions about executor access requests.
If your documentation is complete and we are able to verify it, we will send your access link by email, usually within two to five business days. If we need more information, or if we are unable to approve the request, we will contact you to explain what is required.
What is available depends on the state of the account at the time of death.
If the subscription was active when the person died, or if it had lapsed because of a missed payment rather than a deliberate cancellation, the account and all its contents are retained. They remain accessible to a verified executor or legacy contact.
If the person cancelled their subscription themselves before they died, their data is held for 30 days from the cancellation date and then permanently deleted. If that window has already passed, we will not be able to recover it.
If we had already been notified of the death before you contact us, we retain the account for 12 months from the date we were notified. After that period, if no access request has been received, the account is permanently closed and all data is deleted.
If you are not sure which of these applies, email us before completing the form. We will check and let you know clearly what is still available.
If you have just lost someone, please do not feel any pressure to act immediately. As long as the account was active or lapsed due to a payment issue rather than cancellation, the data is not going anywhere. We will be here when you are ready.
We are sorry for your loss. 18December was built from lived experience of exactly this kind of loss. If anything on this page is unclear, or you would prefer to talk through your options before filling in a form, write to us at hello@18december.com.au. We will do our best to help.
For full details of how we handle information relating to deceased account holders, including our data retention practices, see Section 11 of our Privacy Policy.