Arranging a funeral

What is the first call I need to make?

If the death happened at home, call the person's doctor or palliative care team. They will attend to confirm the death and provide the medical certificate required for registration. You do not need to call emergency services unless the death was sudden and unexpected.

If the death happened in a hospital or hospice, the staff there will confirm the death and guide you through the next steps. They will not rush you.

There is no requirement to move the body immediately. Take whatever time you need before making calls.

When and how do I contact a funeral director?

Your next call is to a funeral director. They will arrange to collect the body when you are ready. If you have already chosen one, call them directly. If not, you have a little time to make a few enquiries first.

The funeral director will ask for the full name and date of birth of the person who has died, the location of the body, any specific wishes about how the body is to be cared for, and your contact details. They will handle the collection and care of the body from there.

You are not required to use the first funeral director you contact, or the one linked to the hospital. If the death happened during business hours, a brief comparison of quotes is reasonable. If it happened outside hours, you can still request an itemised quote before signing anything.

How is the death registered in Australia?

Every death in Australia must be registered with the Births, Deaths and Marriages registry in the state or territory where the death occurred. Your funeral director handles this registration as part of their service. You do not need to do it yourself.

Registration must happen within a specific timeframe, which varies by state. Most require registration within five days of the death. The funeral director is aware of these deadlines and will manage them.

What do I need to know about the death certificate?

Once the death is registered, you can obtain the official death certificate. You will need it to deal with banks, superannuation funds, insurance companies, and government agencies including Centrelink and the ATO.

Order more copies than you think you need. Six to ten is a reasonable number. Each certified copy costs a small fee, typically around $60 to $80 depending on the state. Having enough copies avoids delays later because most institutions require an original certified copy and will not return it.

Your funeral director can order them for you as part of their service, or you can order them directly from the relevant state registry at any time after registration.

How do I decide between burial and cremation?

If the person left clear instructions, follow them. If the decision has not been made, it falls to the next of kin, ideally in consultation with close family.

Cremation is more common in Australia. It is generally less expensive than burial and offers more flexibility for where the ashes go: kept at home, scattered in a meaningful place, interred at a cemetery, or divided among family members.

Burial involves choosing a cemetery and purchasing a burial plot if one is not already held. Costs vary significantly by location. Ask the funeral director for specific options in your area.

If the person had religious beliefs that affect this decision, document and share them with the funeral director as early as possible.

How do I plan the funeral service?

There is no single right way to hold a funeral service. It can be held at a funeral home chapel, a place of worship, a community hall, a family home, a garden, or outdoors. It can be religious or secular, formal or informal, open to everyone or small and private. The only measure is whether it reflects the person who has died.

Decide who will lead the service. A funeral director can recommend civil celebrants if you do not have someone in mind. A celebrant will usually meet with you beforehand to learn about the person's life.

Think through the elements: who will speak and for how long (writing a eulogy walks through this), what music will be played, whether there will be a photo tribute, whether you want the service webcast for people who cannot attend, and what will happen afterwards. A gathering at the family home or a venue is common and gives people a place to be together.

Most services happen within a week to ten days of the death, though the exact timing depends on the funeral director's availability and whether there are family members travelling from elsewhere.

What do funeral arrangements typically cost?

Funerals in Australia typically cost between $4,000 and $15,000, depending on location, type of service, and the choices made. A direct cremation without a service is at the lower end. A full burial with a traditional service is at the upper end.

Funeral director fees cover the collection and care of the body, preparation, use of their facilities, and coordination of the service. Disbursements are costs the funeral director pays on your behalf: cremation or burial fees, death certificates, and any cemetery charges. Optional extras include flowers, printed orders of service, catering, webcasting, and additional death certificates.

Ask for a written itemised quote that separates these categories. Review it carefully before signing. Ask specifically what is optional.

How do I pay for the funeral?

Funeral directors generally require payment before or around the time of the service. The most common sources of funds are superannuation, life insurance, the person's bank accounts, and savings.

Many superannuation funds can release funds quickly after a death specifically to cover funeral expenses. Contact the fund directly and ask about their bereavement payment process. Some funds can transfer funds within a few business days.

Some banks will release funds from a deceased person's account to cover funeral expenses before probate is granted. Ask the bank about their bereavement process.

If there is a pre-paid funeral plan, advise the funeral director at the outset. They will handle the claim.

If you are not sure how to cover costs in the short term, ask the funeral director about a payment plan. Services Australia can also advise on bereavement payments and other financial support available in the weeks after a death. Most reputable funeral directors have provisions for this and will not put additional pressure on you at this time.

What happens after the funeral?

Once the service is over, there is still practical work ahead: notifying government agencies, managing the estate, and dealing with banks and financial accounts. That work is covered in the rest of Stage 4 and in Stage 5.

You do not need to do it all immediately. Take the time you need. The administrative tasks will wait.