Water accounts follow the property, so the utility mainly needs to know who is responsible for it now.
Who usually does this
A close family member, the executor, or the new owner or occupier of the property.
What they will ask for
- The person’s account number and the property address
- A certified copy of the death certificate
- Your name, contact details and relationship to the person
- Proof of your identity, if the account is being transferred
How to tell them
Contact the water utility named on the bill by phone or through its online form.
Because the account is tied to the property, the utility will ask who is now responsible for it.
One free government form tells many organisations at once. The death has to be registered first. How it works, or go straight to deathnotification.gov.au.
What happens next
The utility updates the account holder, or closes the account and sends a final bill to the estate. The detail differs between utilities.
Water is supplied by state, territory or local utilities, each with its own account rules.
The official page
Things change, so check their own page before you start: Australian Death Notification Service.
This is one of many. The tracker holds all of them.
The notification tracker lists every organisation most families have to tell, with a place to mark each one off and keep the reference number they give you. The checklist for the weeks after a death is free, with no account needed.
Checked against the official sources on 13 September 2026. General information, not advice. 18December is not affiliated with any organisation named on this page.