Services can be cancelled or moved to another person. Say which you want when you call.
Who usually does this
A close family member or the executor.
What they will ask for
- The person’s account number or service number
- A certified copy of the death certificate
- Your name, contact details and relationship to the person
- Proof of your identity, if a service is being transferred to you
How to tell them
Contact the provider’s bereavement or customer team by phone or online form. Say whether the services should be cancelled or transferred to another person.
One free government form tells many organisations at once. The death has to be registered first. How it works, or go straight to deathnotification.gov.au.
What happens next
Services are cancelled or transferred, and any final charges or credits are settled with the estate.
The official page
Things change, so check their own page before you start: Australian Death Notification Service.
This is one of many. The tracker holds all of them.
The notification tracker lists every organisation most families have to tell, with a place to mark each one off and keep the reference number they give you. The checklist for the weeks after a death is free, with no account needed.
Checked against the official sources on 13 September 2026. General information, not advice. 18December is not affiliated with any organisation named on this page.